What's New at Courtenay Medical Associates?
NEW***Effective Friday November 27 the office is opened by appointment only. Please do not arrive more than 5 minutes before your appointment and if you require the elevator please call 250-334-4411 to have it sent down for you.
As a result of the requirement to social distance and minimize social contact due to the COVID-19 pandemic we will be providing medication refills and appointments over the phone or video. Please call the office to arrange for a telephone/video consultation. Please do not come to our office unless you have called ahead and we have advised you when to attend.
**If attending the office you must wear a 3 layer mask and sanitize your hands prior to approaching front desk**
Alternatively if you are set up for online booking you can now book a phone consult online with your doctor here. Please include your contact number in the reason for the appointment. If you are not currently set up please call the office to speak to patient services to be set up.
Please note: You are making an appointment for a phone call not a meeting at the office
If your virtual care appointment with your Doctor is about something you want him or her to see, then please consider taking some photographs and emailing them ahead of the appointment to patientservices@cmassociates.ca. This email is monitored by several staff Monday to Friday 9:00 to 5:00. Please do not email the doctors email address directly as their emails are not monitored.
This include for issues you want your Doctor to refer you onward to another Doctor.
Photos are most helpful when:
They are in focus.
They show an object to give relative size (your finger may be enough).
They are of sufficient resolution for us to zoom in on the object.
Sick notes: The Federal Government has told employers not to request sick notes from people who are staying away from work because they have symptoms of COVID-19, the flu, or a cold; or who are self-isolating because they are a contact of a possible COVID-19 case. We will not provide sick notes for people in this situation
Due to COVID-19 we have implemented an email for forms. Please email your encrypted or password protected forms to patientservices@cmassociates.ca and we will return the completed forms by email. Please do not use this email for general questions or sharing symptons, please call the office to be directed appropriately.
**Prior to emailing please complete the CONSENT FORM on the electronic consent form page and return completed form to us**
We all need to do our part, even if you are unconcerned about the risk to yourself of COVID-19, you must use social distancing to delay the spread of this virus.
**Prior to emailing please complete the CONSENT FORM on the electronic consent form page and return completed form to us**
We all need to do our part, even if you are unconcerned about the risk to yourself of COVID-19, you must use social distancing to delay the spread of this virus.